Shipping Policy

Aurum Care Co offers flat-rate shipping throughout Canada and free shipping on qualifying orders delivered within the Greater Toronto Area.

All prices and shipping thresholds are in Canadian dollars and are calculated before taxes.

Canada-Wide Shipping Rates

The following shipping rates apply to eligible standard-size orders delivered within Canada:

• Orders under $100 before taxes: Flat $15 shipping

• Orders of $100 or more before taxes: Flat $10 shipping

The applicable shipping rate is calculated automatically at checkout based on the order subtotal before taxes.

Free GTA Shipping

Orders of $200 or more before taxes qualify for free shipping when the delivery address is located within our eligible Greater Toronto Area delivery zone.

Free GTA shipping is applied automatically at checkout based on the postal code entered in the delivery address. No promotional code is required.

Orders delivered outside the eligible GTA delivery zone do not qualify for free shipping. The standard Canada-wide flat shipping rate of $10 applies to orders of $100 or more delivered outside the GTA.

Shipping Eligibility and Exclusions

Free and flat-rate shipping apply to eligible standard-size orders.

Certain oversized, unusually heavy, fragile, hazardous, special-order or freight-only products may not qualify for free or flat-rate shipping. These may include:

• Full-pallet and multi-pallet orders

• Large or heavy equipment

• Bulk paper products

• Large quantities of cleaning chemicals or liquids

• Oversized containers and dispensers

• Products requiring freight or special handling

• Deliveries to remote or limited-access locations

If additional shipping charges are required and cannot be calculated accurately at checkout, our team will contact you before the order is shipped.

We will not process an additional shipping charge without first informing you.

For bulk, pallet or freight orders, please contact us for a shipping quotation before placing your order.

Order Processing and Delivery

Most in-stock orders are dispatched on the next business day.

Many customers receive their orders within two to three business days after placing the order. However, we recommend allowing five to seven business days for processing and delivery.

Orders placed after 5:00 p.m., on weekends or on statutory holidays begin processing on the next business day.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on:

• Delivery location

• Product availability

• Order size

• Carrier capacity

• Weather conditions

• Statutory holidays

• Remote-location service

• Freight or special-handling requirements

Backordered, special-order, bulk and freight orders may require additional processing time. We will contact you if there is a significant delay affecting your order.

Local Pickup

Local pickup may be available for eligible products and orders.

Please wait until you receive confirmation that your order is ready before arriving for pickup. Orders cannot be collected before a pickup-ready notification has been sent.

The available pickup location and pickup instructions will be displayed during checkout or provided in your confirmation email.

Order Tracking

When tracking information is available, it will be sent to the email address or phone number provided with the order.

Tracking information may take up to 24 hours to update after the shipment has been collected by the carrier.

Some local deliveries, freight shipments and supplier-direct shipments may use a different tracking or delivery-confirmation process.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Business name, where applicable

• Unit or suite number

• Street address

• Postal code

• Contact name

• Contact telephone number

• Relevant delivery instructions

Please contact us as soon as possible if you need to correct your delivery address.

We may be able to update an address before an order has been processed or shipped. Once an order has been collected by the carrier, we cannot guarantee that the delivery address can be changed.

Address corrections, carrier redirection and reshipping may result in additional charges.

Business and Commercial Deliveries

Customers are responsible for ensuring that someone is available to receive the shipment during normal business hours.

Please contact us before shipment if the delivery location:

• Has restricted receiving hours

• Requires a delivery appointment

• Does not have a loading dock

• Requires a liftgate

• Has limited truck access

• Requires inside delivery

• Is a construction site, residential address or restricted-access property

Additional carrier charges may apply for delivery appointments, liftgate service, inside delivery, limited-access delivery, redelivery or other special services.

Missed, Refused and Undeliverable Deliveries

Additional shipping charges may apply when an order is:

• Refused without prior authorization

• Returned because of an incorrect or incomplete address

• Undeliverable after multiple delivery attempts

• Not collected from a carrier pickup location

• Rescheduled or redirected at the customer’s request

Original shipping charges are non-refundable when a delivery failure results from incorrect customer information, refusal of delivery or failure to receive the shipment.

Damaged Shipments

Please inspect all packages at the time of delivery whenever possible.

If there is visible damage, note the damage with the carrier before accepting the shipment and take clear photographs of:

• The outside packaging

• The shipping label

• The damaged area

• The affected products

• The internal packaging

If the damage is severe, you may refuse the delivery and contact us immediately.

For concealed damage discovered after opening the shipment, contact us as soon as possible. Retain all products, cartons and packaging while the claim is being reviewed.

Do not discard damaged products or packaging until our team confirms that they are no longer required.

Missing or Incorrect Items

Please inspect your order after delivery.

Report missing, incorrect or damaged products as soon as possible. Include your order number, the affected product names, quantities and photographs where applicable.

Our team will review the order and provide the appropriate next steps.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it can no longer be cancelled. Please review our Refund Policy for information about returns and refunds.

Special-order, custom, clearance, final-sale, bulk and freight orders may not be eligible for cancellation once processing has begun.

Shipping Promotions

Shipping promotions:

• Apply to qualifying order subtotals before taxes

• Apply only to eligible delivery addresses

• May exclude oversized, heavy, fragile, hazardous, special-order and freight products

• Cannot be exchanged for cash or applied to previous purchases

• May be changed or discontinued at any time

If a discount reduces the order subtotal below the applicable shipping threshold, the order may no longer qualify for the original shipping rate or free GTA shipping.

Pricing and Taxes

All website prices are displayed in Canadian dollars unless otherwise stated.

Applicable taxes are added at checkout based on the delivery destination.

If a product is listed at an incorrect price because of a technical, typographical or data-entry error, Aurum Care Co may contact the customer to correct or cancel the affected portion of the order before shipment.

Contact Us

For questions about shipping, local delivery, freight orders or pallet pricing, please contact:

Aurum Care Co
Phone: +1 437-991-4653
Email: meet@aurumcareco.com
Customer service hours: Monday to Friday, 9:00 a.m.–5:00 p.m. Eastern Time